September 12, 2005
All Your Money Are..., Part IV: Classmates Caves
Apparently, even though they have this policy of never refunding money once it's been extracted from their customers' bank accounts ClassmatesDotCom is going to make an exception in my case, and issue me a full refund. Since it's rather unlikely that anyone with policy authority was contacted on Sunday, during the fourth anniversary of 9/11, just to fashion a special policy for
lil' ol' me, I'm speculating that they refund to anyone who manages to keep up a barrage of five irate emails. (One original and four responses.) You probably don't even need to use proper diction or spelling.
But I'm not just an irate customer who had his pocket picked. I'm also a public policy researcher who would just love to find out how many people Classmates has nipped over the past three years, and since I now have a "free" membership, perhaps (as a commenter suggested) I' could put together a brief survey for people in the institutions where I went to school as a young turk. I know no one will pay me to do it, but it's a logical next step.
In the mean time if you or someone you know has had their account raided in this way you now know the policy prescription: One email followed by four irate responses gets a refund. Pass it on.
Posted by: Demosophist at
01:38 AM
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1
You, me and the rest of our country was just robbed of 150 Billion by Horrorcane Bushrina and you care about classmates?? Even the Klanrooster is running scared of the hellstorm Bush invited.
Posted by: Downing Street Memo at September 12, 2005 06:50 AM (TAhhF)
2
Arguing with Classmates.com is about as interesting--and likely--as Dom DeLuise accepting the bonus lap dance on Two-For-Tuesday Amateur night at the Big-n-Beautiful strip joint. If someone offered me the video for free, I'd say, "No thanks, I need to pop the boil on my ass, then perform an emergency tracheotomy on Pumpkinhead."
Posted by: Dennis Miller at September 12, 2005 07:28 AM (sYTBj)
3
Cool blogging has resulted n the return of 39 bucks to godd old Demosophist. Hooray.
DSM:
Ok next hurricane you just stand out there and kicks it's ass my man.
Posted by: Howie at September 12, 2005 09:05 AM (D3+20)
4
Call me boring, but I was glad to hear Demosophist got his hard earned bucks back. I've stored the information away and will use it when the need arises.
Posted by: Oyster at September 12, 2005 03:03 PM (fl6E1)
5
Conventional business practice would argue that this policy of foot-dragging with customers who want out is good because it prevents and delays exit, and also retains money that would otherwise be refunded. But in the Internet 2 age that conventional wisdom may be pretty far from correct. The epitome of the practice was probably AOL, and how are they doing now? My guess is they'll be bankrupt in a year. In the Internet 2 age it doesn't pay to lead your customers around by the nose, because they know the business better than you do. It therefore pays to let *them* lead.
As for DSM's comment, it makes about as much sense as anything else he says.
Posted by: Demosophist at September 12, 2005 03:20 PM (2iM/P)
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